Covered for a full year. Every order.
Every purchase includes a free 1-year warranty for functionality, effective from the date of delivery.
How a warranty claim works
If something goes wrong, here's exactly what happens.
Step 01
Contact us
Send us a detailed description of the issue so we can help.
Step 02
We open an RMA
Our technicians review the issue and attempt a repair.
Step 03
Repair or exchange
If it can't be repaired — and the damage isn't from abuse, like a cracked screen or water damage — we'll offer an exchange. Turnaround is typically 2–4 business days once we receive the item.
What the free warranty covers
Functional failure, for a full year from delivery. Cosmetic wear you already agreed to at purchase isn't a defect.
Covered
- Functional failure of the device or its components under normal use
- Battery that no longer holds a charge to spec
- Ports, buttons, speakers, cameras and wireless radios that stop working
- Display faults that appear after delivery — dead pixels, backlight, touch
- Anything that doesn’t match the grade it was sold as
Not covered
- Cracked screens and physical impact damage
- Liquid or water damage
- Cosmetic wear consistent with the grade you purchased
- Damage from unauthorized repair or non-genuine parts
- Loss and theft — covered by an AKKO plan instead
Want the full details?
This covers the basics — for the complete terms, see our Terms & Conditions.
Check your coverage
Enter your delivery date to see how much of the free warranty is left — and what an AKKO add-on would extend it to.
- Status
- Under warranty
- Free warranty ends
- May 23, 2027
- Days remaining
- 245 days
- With AKKO 2-year
- May 23, 2028
Functional failures reported before May 23, 2027 are repaired or exchanged free. RMAs are opened the same business day.
Want more coverage? Add AKKO Device Protection
AKKO is a top-rated device protection provider — rated highest in the industry on Trustpilot — with a fully digital claims process and thousands of vetted local repair shops nationwide.
1-year coverage
Accidental damage
Unintentional and accidental damage from handling during normal use.
2-year coverage
Accidental damage + wear & tear
Everything in the 1-year plan, plus mechanical breakdowns from normal wear and tear.
Filing a claim
- 1.Log in with the phone number registered to your plan.
- 2.Click "Items," then add the item that was affected.
- 3.Go to "Claims," click "File new claim," and AKKO’s team will follow up by email to help with your repair or replacement.
Log in at app.getakko.com/login using the phone number registered to your plan.
Free warranty vs. AKKO
| Scenario | Free warranty | AKKO plan |
|---|---|---|
| Device stops powering on | Covered | Covered |
| Battery degrades below spec | Covered | Covered |
| You drop it and crack the screen | Not covered | Covered |
| Liquid spill | Not covered | Covered |
| Theft or loss | Not covered | Covered |
| Coverage length | 1 year | Up to 2 years |
| Cost | Included free | Added at checkout |
Something not working right?
Send us the details and we'll open an RMA the same business day.
Start a warranty claim →