Returns made simple.
Change your mind within 30 days of delivery and we'll send you a free return label — no back-and-forth needed.
How a return works
Three steps, start to finish.
Step 01
Contact us
Reach out and let us know you'd like to return your item.
Step 02
Get your label
We'll send a free return shipping label straight to your inbox.
Step 03
Ship it back
Send it back within 30 days of delivery, in the same condition it arrived.
Before you ship it back
A couple of things we need in order to process your return.
- The item must be returned in the same condition it was shipped to you.
- It must be signed out of any cloud or product account (iCloud, Google, Samsung, etc.) to be eligible for return.
Ready to start? Contact us and we'll get your free return label sent right over.
Check your return window
Enter the date your order was delivered and we'll tell you how long you have left.
- Status
- Eligible for return
- Return by
- Sun, Oct 11
- Days left
- 21 days
- Refund lands
- Fri, Oct 2
Your label must be scanned by the carrier on or before Sun, Oct 11. Refunds post 3–5 business days after we receive the item.
After it reaches us
- Day 0Package scannedTracking updates the moment the carrier picks it up. Nothing else needed from you.
- Day 1–3Arrives at warehouseYour return lands at Glendale or Indianapolis, whichever is closer to you.
- Day 3–5InspectedOur intake team confirms the item matches the condition it shipped in and is signed out of all accounts.
- Day 5–10RefundedRefund issued to your original payment method. Banks typically post it within 3–5 business days.
Return questions
Who pays for return shipping?
We do. Every return gets a prepaid label emailed to you — there is no restocking fee.
Can I exchange instead of refund?
Yes. Tell us the grade, color or capacity you want instead and we’ll hold it while your return is in transit.
What if the item arrived damaged?
Contact us within 48 hours of delivery. Damaged-in-transit claims are replaced, not refunded, wherever stock allows.
What if I removed the accessories?
Return the device with everything it shipped with. Missing accessories are deducted from the refund at replacement cost.
Does my warranty still apply after 30 days?
Yes. The free 1-year warranty is separate from the return window and covers functional failure for a full year.
How long until I see the money?
Refunds are issued within 2 business days of inspection, then 3–5 business days for your bank to post it.
Need to send something back?
Tell us your order number and the label is in your inbox the same business day.
Start a return →